case study
Futurice uses Introist to make time for people interaction instead of admin work
industry
IT services and consulting
company size
600+ employees
locations
Berlin, Helsinki, London, Munich, Stockholm, Stuttgart, Tampere
The results were achieved over one year:
9h
saved per workday
9.2x
return on investment (€)
8261
tasks completed
people ops
"By automating the repetitive tasks in employee onboarding, we guarantee an equal onboarding experience for each new employee without compromising the personal touch.

Thanks to automation, our Human Care can use time for people interaction instead of time-consuming admin work."
Katja Kainulainen
HR Operations Lead
Futurice
Summary
  • Futurice’s goal was to automate internal and external employee onboarding because the time spent on doing manual tasks was time away from more important things.
  • Futurice started using Introist to automate emails, Slack messages and calendar invitations.
  • Today, Futurice is saving 9 hours per workday because of Introist automation. More than 8000 tasks have been executed, and they have achieved an amazing 9,2x ROI in just one year.
  • Now, Futurice is delivering an equal but personalised onboarding experience for everyone.
  • Futurice's Human Care team is also getting happy feedback from managers and buddies who are free to focus on other things, because Introist keeps them in the loop.
intro
Towards automation without risking the personal touch
The European digital innovation and engineering company Futurice is constantly looking for ways to automate repetitive manual work. Besides efficiency, Futurice believes automation gets them closer to their people promise: to become the company they wish to be for all of their people. How? By enabling people to do more meaningful work.

Together, Futurice and Introist have achieved remarkable milestones in automating onboarding programs, even though the automation of different kinds of people workflows has only just started.
challenge
A problem of hundreds of wasted hours
The problem Futurice wanted to solve with automation was internal and external employee onboarding programs that consisted of dozens of different steps. The number of messages and calendar invitations in the process is multiplied by hundreds of people transitioning internally as well as joining the company.

It was pretty clear to everyone that it was a lingering problem in various ways.

The employee experience was not always consistent, it took a lot of time, and it took that time away from something more meaningful.
"The number of messages and calendar invitations in the process is multiplied by hundreds of people transitioning internally and joining the company."
solution
Finding a sustainable solution for people programs
As usual, Futurice was already ahead of the game building a tool of it's own to solve the problem.

They'd built a tool called Schedule to automate setting up the meetings for inductions. But they quickly came to the realisation that there were no resources to maintain and develop this tool.

That is when Introist came in. Futurice’s people in the Human Care and IT teams saw an opportunity to outsource everything to Introist.

Today, Futurice’s Human Care team has automated their complex induction programs across different countries with Introist’s no-code tool. Futurice knows that they're not finished yet and they continue to create, develop and unify their people programs.
results
Delivering equal but personalised employee experiences
Even with these meaningful figures and Futurice being a people-first company, their number one achievement is a quiet one: the most important result of working with Introist is that their onboarding programs are now far more equal, while retaining personalisation for every employee. Futurice started locally and is expanding the onboarding unification globally, to treat everyone based on their core company value: putting people to the front.

So far, Futurice has saved 275 work days with people workflow automation, which completes around 32 tasks per day on average. Had Futurice hired a specialist to do everything Introist has automated in the past 12 months, that person could not have completed them without using their evenings or weekends.
"Had Futurice hired a specialist to do everything Introist has automated in the past 12 months, that person could not have completed them without using their evenings or weekends."
By levelling up automation Futurice had the chance to bundle tools or their features (like Donut and Personio) from multiple solutions into Introist. Futurice’s Human Care enjoys that they have a tool like Introist which they do not need to use every day to make sure everything works. They are able use their HRIS and other platforms as they previously did, and workflows start automatically in Introist based on what they do with their everyday tools.

The buddies, managers, office managers, and especially Human Care continue to enjoy how Introist combines their automated work in one place, keeps them updated, and delivers their people a personal experience.
employee
“The automated onboarding process really made an impact with it’s SPEED.

After signing the employment contract things just started to happen, and I had everything ready on my first day. The efficiency of the process made a good first impression of the company, and the friendly and relaxed tone of the messages made me instantly feel welcome.”
Hanna Suomalainen
Service Desk Lead
Futurice

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