Product update
Dec 19, 2025
From Automation to Agents: Introducing Introist's HR Helpdesk Agent
For five years, Introist has helped companies automate their HR processes - onboarding, offboarding, and the countless workflows in between. Today, we're taking the next step: extending our platform from automation into AI agents.
Klaus Julin
CTO
This isn't about replacing what works. Automation remains the right tool for structured, repeatable processes where consistency is paramount. But there's a whole category of HR challenges where something more adaptive is needed - situations that require understanding context, navigating ambiguity, and making judgment calls. This is where AI agents can deliver significant additional value.
Learning together
We won't pretend we have all the answers. Knowing exactly when to use automation versus agents, and understanding what AI agents can really bring to the table, is far from clear. The technology is powerful but new, and the best applications will emerge through experimentation and real-world use. The only way to get there is to start, and we're looking forward to learning this together with our customers.
More importantly, it's not only about making AI work technically. In HR, we're dealing with sensitive employee information and situations that require careful judgment. Finding the right ways to use AI safely and responsibly in this delicate context is just as important as the technology itself.
Introducing the HR Helpdesk Agent
HR Helpdesk Agent is our first step in building toward this vision. It's designed to help employees get quick, accurate answers to their employment-related questions without waiting for HR team availability.
Here's how it works: employees can chat with the agent directly in Slack or Microsoft Teams - the tools they already use every day. The agent consults your HR knowledge sources, typically your intranet or cloud storage, to provide relevant answers. Because it's integrated with Introist, the agent can also utilize employee information from our platform to curate answers even better, providing responses that are specific to each person's situation.
Managing data access precisely
One of the most critical aspects of deploying AI in HR is controlling what the agent can and cannot see. Introist provides the benefit of precisely managing the agent's data access using our existing data model. This means you can exclude any and all sensitive information, ensuring the agent only works with appropriate HR documentation while keeping confidential data completely off-limits.
Supporting your HR team
For HR teams learning to operate these agents, we provide detailed visibility into agent usage and our expertise in evaluating and improving them over time. You'll be able to see what employees are asking, how the agent is responding, and where improvements might be needed. We're not just handing you technology - we're partnering with you to make it work effectively and safely in your environment.
The HR Helpdesk Agent is available to both existing and new customers through our AI Program. If you're curious about how AI agents might fit into your HR operations, or if you want to be part of shaping this next chapter with us, reach out to learn more.
The journey from automation to agents is just beginning, and we're excited to take it with you.
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